Privacy Policy

1. Information We Collect

We collect personal data directly from you when you:

• Contact us via email, phone, or our contact forms
• Submit a project inquiry through our website
• Sign up for our newsletter or other marketing communications
• Engage with us through social media platforms

The types of personal data we collect may include your name, email address, phone number, and any other details you provide through our communication channels. We only collect data relevant to the services you request or communications you opt into.

2. How We Use Your Information

Your personal data is used for the following purposes:

• To respond to your inquiries and deliver the services you request
• To provide updates, news, and offers that you have consented to receive
• To manage our business relationships and enhance our services
• To ensure compliance with our legal obligations

For example, when you submit a contact form on our website and tick the consent box, you are giving us permission to contact you for the purposes outlined in that form.

3. Legal Basis for Processing Your Data

Under the UK GDPR, we rely on the following legal bases for processing your personal data:

• **Contractual necessity**: When we process your data to provide you with services or respond to your inquiries
• **Legitimate interest**: To maintain client relationships and improve our services
• **Consent**: When you opt-in to receive marketing communications or give explicit consent via contact forms
• **Legal obligation**: When we are required to process your data to comply with laws and regulations

4. Data Sharing and Security

We do not share your personal data with third parties unless:

• It is required by law or a regulatory authority
• We are working with trusted service providers who assist in delivering our services (e.g., hosting providers, email marketing services)

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse.

5. Your Rights Under the UK GDPR

You have several rights concerning your personal data under the UK GDPR, including:

• The right to access the personal data we hold about you
• The right to correct any inaccurate or incomplete data
• The right to request deletion of your personal data
• The right to object to the processing of your data
• The right to withdraw consent at any time, particularly for marketing purposes
• The right to request the transfer of your data to another service provider

To exercise any of these rights, please contact us at privacy@grid-media.co.uk.

6. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When we no longer need your data, we will securely delete or anonymize it.

7. Cookies

Our website uses cookies to improve your browsing experience and to gather analytics data. For more information on how we use cookies and manage your preferences, please see our Cookie Policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and we encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at privacy@grid-media.co.uk.